30-Day Money Back Guarantee

We take pride in ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund, excluding shipping costs. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

Returns for Damaged or Defective Items

We carefully inspect every product before shipment. In the unlikely event that your item arrives damaged or defective, please contact us immediately with clear photos of the product and packaging. We will promptly initiate an exchange or issue a full refund, including shipping costs, upon verification of the damage.

Non-Returnable and Non-Refundable Items

Certain items are non-returnable and non-refundable, including:

• Customized or personalized items
• Clearance or final sale items
• Gift cards
• International orders

Return Process

To initiate a return, please contact our customer service team for a Return Merchandise Authorization (RMA) number. Returns made without an RMA number will not be accepted. Customers are responsible for the return shipping costs unless the return is due to a damaged or defective product.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 30 days and automatically applied to your original method of payment. Please note that processing times may vary based on your financial institution.

Exceptions

We reserve the right to refuse returns that do not meet the above criteria or are outside the specified return window. Additionally, items returned in a condition that does not comply with our return policy may be subject to restocking fees or refusal of the return.

Contact Us

For any inquiries or assistance regarding our Return Policy, please reach out to our customer service team at Orders@LuxuryLighting.shop.