Order Processing and Shipping Times

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment verification. Once processed, orders are dispatched for shipment. Delivery times vary based on your location and the shipping method selected during checkout. Estimated delivery times are provided for your reference and may be subject to unforeseen delays due to customs processing or carrier issues.

Delivery Times

Delivery times depend on the shipping method chosen and the destination. Standard shipping generally takes between 7-21 business days for domestic orders and 10-30 business days for international orders. Expedited shipping options may be available for faster delivery, with delivery times ranging from 2-7 business days.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to track the progress of your shipment and monitor the estimated delivery date.

Lost or Delayed Shipments

In rare cases where a shipment is lost or significantly delayed, please contact our customer service team. We will work closely with the shipping carrier to investigate and resolve the issue promptly. Please note that we are not liable for delays caused by circumstances beyond our control, such as customs clearance processes, natural disasters, or unforeseen carrier issues.

Customs Fees and Import Taxes

Please be aware that orders shipped internationally may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for information on potential fees before placing your order.

Delivery Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or issues with delivery. We are not responsible for orders shipped to an incorrect or undeliverable address provided by the customer.

Shipping Restrictions

Some items may be subject to shipping restrictions based on size, weight, or destination. We reserve the right to cancel orders for restricted items or locations and will notify customers if such a situation arises.

Contact Us

For further inquiries about our Shipping Policy or assistance with your order, please contact our customer service team at Orders@LuxuryLighting.shop.